The Enterprise Voice Governance Layer for Microsoft Teams
Performance Metrics establishes the unified management and intelligence layer for Microsoft Teams Phone. Positioned as the command center for enterprise voice, we provide consolidated governance, deep performance analytics, and automated provisioning across your entire global voice infrastructure.
The Governance Layer for Microsoft Teams Phone
Establish a unified control tower over your enterprise voice infrastructure. Performance Metrics provides the intelligence layer needed to govern Direct Routing, Operator Connect, and Microsoft Calling Plans.
Unified Analytics & CDR
Consolidate Call Detail Records across all carrier types. Gain full visibility into every interaction, from the first ring to final disconnection.
Role-Based Access Control (RBAC)
Secure your voice data with granular permissions. Align visibility and management capabilities with your organization’s reporting structure and security policies.
DDI & License Management
Automate number tracking and provisioning. Reduce operational bloat by identifying unused licenses and DDIs across global regions instantly.
Voice Application Analytics
Go beyond simple call data. Analyze the performance of Auto Attendants and Call Queues to optimize customer experience and protect revenue leakage.